Active Incident

Updated a few seconds ago

We continuously monitor our service. Any issues will be posted here.
Performance issuesDegraded Performance

Incident Status

Degraded Performance

Components

GitBook App

Locations

Primary Data Center



October 22, 2021 04:22 UTC
[Identified] - Improve TTI by paralleling the initial user queries - Improve code blocks by reducing the number of DOM elements

October 21, 2021 06:55 UTC
[Identified] We have identified a few issues and have fixed some: - Avoid rendering comment indicators when the doc changes - Skip rendering when code lines has the same syntax highlighting - Skip rendering palette buttons when the default palette changes - Skip rendering the page header when the value changes

October 20, 2021 16:01 UTC
[Investigating] We see performance issues navigating and writing content. We are investigating this and identifying optimization opportunities to fix this.

Incident Status

Operational

Components

GitBook Public Content

Locations

Primary Data Center



October 20, 2021 15:29 UTC
[Monitoring] NOTE: If you don't have any CAA records for your GitBook docs custom domain, please ignore this. If your custom domain has stopped working with an error of ERR_SSL_VERSION_OR_CIPHER_MISMATCH, you may have tweaked your CAA records some time after the initial configuration. You may have done that in a way that does not allow us to re-issue a certificate for your custom domain. If you must have CAA records, please make sure you add one for digicert.com and let GitBook Support know. We'll trigger what's needed on our end to re-issue a certificate. Please leave that CAA record permanently to avoid a similar disruption in the future. You can learn more here: https://docs.gitbook.com/hosting/custom-domains/dns-configuration#caa-record

Incident Status

Degraded Performance

Components

GitBook Public Content, GitBook App

Locations

Primary Data Center



October 20, 2021 11:26 UTC
[Identified] We are still in the process of migrating older revisions for a number of spaces. This may result in older content being inaccessible while this migration takes place. Your primary content and future revisions should not be impacted. Your older revisions should be restored over the next few days. This may cause issues merging change requests (old drafts) that were pending prior to our Oct 9th/10th maintenance.
GitBook ImprovementsDegraded Performance

Incident Status

Degraded Performance

Components

GitBook Public Content, GitBook App

Locations

Primary Data Center



October 22, 2021 04:21 UTC
[Monitoring] - Increase color contrast in code blocks - Fix displaying organizations invite overlay with confusing message - Fix code blocks flashing when opening page

October 21, 2021 06:52 UTC
[Monitoring] - Add markdown shortcut to insert a code block - Show YAML/Markdown parsing error in the Git sync interface - Non-reachable groups are now removed from ToC - Soft-deleted variants were still listed in the published collection - Search cache now refreshes more often - Documents with duplicated keys don't crash now - Disabled spell check in code blocks - Update quantity in Stripe when organization members change - Cursor was not visible in empty code block lines - Fixed team icon in permissions input - Reject common domains as an SSO email domain - Fixed wrong paths in the ToC of copied variants (spaces) - Fixed flash when accessing page on moved public content - Fixed markdown parsing error related to nested lists - Reset primary space in published collection after hard-delete - Content indexation with swagger block does not crash any more - Fix potential crash with Algolia (search) - Visiting org domain redirects to space URL with SSO login - Handle required parameter in API blocks - Ignore search results that aren't in the current revision - Move collections menu to the top right corner - Properly clean up hostnames when deleting stuff - Pasting from inside tabs/nested lists don't duplicate blocks - Redirect page URLs ending in .html to actual pages

October 19, 2021 17:55 UTC
[Monitoring] - PDF Export would not work in spaces published with shareable link - Visitors of a public space would appear in app - gibookt.io paths are now deprecated when a custom domain is being used - Show warning instead of crashing when a referenced page does not exist - Fixed an issue with search not working under certain circumstances - Normalize revisions to prevent crashes when content is invalid - Submitting login page without an email would crash the app - Fixed mass highlight of links in tables when hovering over one - Fixed code blocks hiding first characters of each line

October 19, 2021 17:54 UTC
[Monitoring] - Improved how we handle very large spaces - Fixed an issue where you couldn't set a custom domain in some plans - Confirmation dialog when changing the visibility of a space - Fixed a SAML issue where you couldn't set a default role for folks joining your organization - We now show API blocks in page outline when they are created manually - Fixed a Git sync issue with GitLab - Fixed an issue with image filenames that had spaces - Eliminated another case where public content would flash - Fixed Git sync error when parsing empty liquid tags - Fixed a problem with navigating from search results to the page

October 19, 2021 17:54 UTC
[Monitoring] Organizations — Teams weren't showing in permissions so that you could select them. A migration has just started running to fix this.

October 19, 2021 17:53 UTC
[Monitoring] More fixes: - Fixed an issue where startup and legacy customers were not seeing the correct feature set. - Fixed SAML login and navigation issues - Fixed an issue where some users couldn't log in - Fixed last modified date displayed on pages - Fixed favicon related issues - Fixed image displaying and resizing issues - We now validate email addresses during log in - Improved plans table in organization settings to include the community plan - Fixed old organizations on the community plan to have the same set of features as before - More improvements and fixes for Git sync - Fixed bold header colors in public spaces - Properly sizing space titles to not exceed thumbnail width - Fixed an issue where soft-deleted spaces would still show in some areas of the app

October 19, 2021 17:52 UTC
[Monitoring] - Fixed errors caused by broken swagger blocks - Fixed a visual issue with wide logos exceeding the designated area

October 19, 2021 17:51 UTC
[Monitoring] We fixed a Git sync issue that would prevent you from syncing changes. We also fixed an issue with text not wrapping properly (was wrapping in the middle of words).

October 19, 2021 17:50 UTC
[Monitoring] We are opening this incident to start sending updates about smaller fixes and changes as we continue working on improving GitBook. Please subscribe if you are interested in these updates.

GitBook Public Content




Degraded Performance

GitBook App




Degraded Performance

Website




Operational

0

Upcoming Maintenances

4

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

History

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